CalHop Support

Need help with CalHop?

We’re here to help you get the most out of CalHop.

CalHop connects your calendar appointments with your preferred navigation app, helping you know where you’re going and when to leave.

Getting Started

To use the relevant CalHop features, allow the following permissions:

• Calendar access — so CalHop can find your upcoming appointments in your device calendars.
• Location access — so CalHop can calculate travel times from your current location.
• Notifications — so CalHop can alert you when it’s time to leave.

You can manage these permissions through your device settings. You can also connect Microsoft Outlook or Microsoft 365 from the Calendars screen in CalHop.

Calendar & Appointments

CalHop checks your selected calendars for upcoming appointments and uses physical locations to provide travel information.

If an appointment is not appearing:

• Check that the correct calendar is selected in CalHop’s Calendars screen.
• For device calendars, ensure CalHop has calendar permission and the calendar is available on your device.
• For Microsoft Outlook or Microsoft 365, check that your account is connected and the relevant calendar is selected.
• If you recently changed an appointment, return to the Home screen to refresh it. While Home is open, allow about a minute for the next automatic calendar refresh.

If an appointment appears without travel information, check that it includes a valid physical address or location.

Online meetings such as Microsoft Teams, Zoom or Google Meet may be identified as online appointments and do not require navigation.

Navigation

CalHop supports navigation using:

• Apple Maps
• Google Maps
• Waze

Select your preferred navigation app in CalHop Settings.

If navigation does not open correctly, check that your chosen navigation app is installed and available on your device.

Travel Times & Leave-By Notifications

CalHop can calculate estimated travel times and suggested leave-by times for eligible appointments. Your arrival buffer allows extra time before the appointment and can be adjusted in Settings.

Travel conditions can change. Travel times and reminders are estimates and do not guarantee an arrival time.

For leave-by reminders, ensure you have CalHop Pro, enable Time to leave in CalHop Settings, and allow location and notification permissions on your device.

CalHop refreshes calendar information while active and when you return to Home. It does not continuously sync calendar changes while the app is closed. Reopen CalHop after changing an appointment so it can refresh the travel information and any scheduled reminder.

CalHop Free & Pro

CalHop includes five free smart trips so you can try its travel-planning features.

CalHop Pro provides access to premium features including:

• Ongoing travel-time calculations
• Automatic leave-by times
• Traffic updates
• Time-to-leave notifications
• Future appointment previews

To view subscription options, open CalHop Settings and select Upgrade to Pro.

Purchases & Subscriptions

If you have purchased CalHop Pro but it is not showing as active, check that you are signed in to the store account used for the purchase. Open the subscription screen and use Restore Purchases if that option is available. If access is still missing, contact support.

Subscriptions purchased through the Apple App Store or Google Play are managed through the relevant store account. You can also access subscription management from CalHop Settings when your Pro subscription is active.

Deleting CalHop does not automatically cancel an active subscription.

Privacy & Terms

You can review our policies here:

• Privacy Policy
• Terms of Use

Contact CalHop

CalHop Support
Email: support@calhop.com.au

Please include a short description of the issue, your device model, operating-system version and CalHop app version. Screenshots can help but remove private appointment details before sending them.

Do not send passwords, payment-card details or other sensitive information.