Effective date: 31 August 2026
CalHop respects your privacy and is committed to data protection by safeguarding your personal information. This Privacy Policy explains how CalHop collects, uses, stores, and shares information when you use the CalHop mobile application, website, and related services.
1. Information We Collect
Account Information
When you create or connect an account, we may process information such as your name, email address, account identifiers, and authentication information required to provide the CalHop service while ensuring user privacy.
Calendar and Appointment Information
With your permission, CalHop may access calendar information from supported services such as Microsoft Outlook/Microsoft 365 and Google Calendar. This may include appointment times, titles, locations, addresses, and other information required to identify and organise upcoming appointments. CalHop uses this information to provide calendar-related functionality, aid in travel planning, and connect appointments with navigation services.
Location and Navigation Information
With your permission, CalHop may access your device location to calculate travel requirements, determine when you should leave for an appointment, and assist with navigation using third-party services like Apple Maps, Google Maps, and Waze.
2. How We Use Information
We may use your information to:
3. Calendar Data
CalHop accesses calendar information only where you provide the required permissions or connect a supported calendar service. Calendar information is used to provide CalHop functionality and is not sold to advertisers. Where CalHop integrates with Google or Microsoft services, access to and use of information received from those services is subject to applicable API and privacy requirements.
4. Location Data
Location information may be used to determine your starting point, estimate travel times, and calculate suggested departure times while considering data protection protocols. You can control location permissions through your device settings. Disabling location access may prevent some CalHop features from functioning correctly.
5. Notifications
If you enable notifications, CalHop may use appointment, travel-time, and traffic information to provide alerts such as time-to-leave notifications. Notification permissions can be changed through your device settings.
6. Subscriptions and Purchases
CalHop may offer paid features through CalHop Pro. Purchases and subscriptions may be processed by Apple App Store, Google Play, and subscription-management providers such as RevenueCat. CalHop does not directly receive or store your complete payment-card information when purchases are processed by these services, ensuring your user privacy.
7. Third-Party Services
CalHop may use or interact with third-party services including Apple, Google, Microsoft, RevenueCat, Apple Maps, Google Maps, and Waze. These services may process information in accordance with their own privacy policies and terms, which may relate to data protection.
8. Data Sharing
We do not sell your personal information. Information may be shared with service providers where reasonably necessary to operate CalHop, provide requested functionality, process subscriptions, maintain security, or comply with legal obligations. We do not permit service providers to use information provided by CalHop for unrelated purposes except as permitted or required by law.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide CalHop, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it is processed, always ensuring robust data protection practices.
10. Data Security
We take reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-connected service or electronic storage system can guarantee absolute security, and we continually strive to enhance information security.
11. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, or deletion. You can also control calendar, location, and notification permissions through your device or account settings.
12. Children's Privacy
CalHop is not intended for children under the minimum age required to independently consent to use the service in their jurisdiction. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required, in line with data protection principles.
13. International Data Processing
Some service providers used by CalHop may process information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy requirements to protect user privacy.
14. Changes to This Privacy Policy
We may update this Privacy Policy as CalHop develops or legal and operational requirements change. When changes are made, the effective date at the top of this Privacy Policy may be updated.
15. Contact Us
If you have questions about this Privacy Policy, privacy requests, or CalHop's handling of personal information, please contact us through:
CalHop Support
calhop.com.au/support
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