CalHop Business accounts and company information
CalHop Business adds a separate email-and-password account and a shared company hub. You provide your name and an individual work email, verify that email, and create or join a company. We process company details, membership and seat records, trip entries, selected calendar-to-CRM matches, report activity and subscription status to provide those features.
Business uses essential authentication storage. The web hub uses an HTTP-only session cookie; a normal session lasts up to 12 hours, while choosing Keep me signed in allows a session of up to 90 days. Sign out on shared devices. These Business sessions are separate from calendar-provider sign-in and consumer app-store purchases.
Company owners and authorised administrators can access company-wide trip reports; members can access their own records. CRM access follows the permissions of the connected credential. HubSpot credentials can allow account-wide access to contacts and notes, so CalHop restricts HubSpot to company owners and users with the Administrator role who have an active travelling seat and explicitly acknowledge that access in the web hub. Other members cannot use the HubSpot connection. Credentials are encrypted, and CRM notes are requested when needed rather than copied into a shared notes database. Only the appointment information you explicitly link is saved to the Business service.
Cloudflare hosts the Business service and sends requested verification and report emails. When you email a report, the selected recipients receive the exported information. Check the recipients and report contents before sending. Where paid Business billing is available, Stripe processes payment and billing information and RevenueCat helps synchronise subscription access. CalHop does not receive your full payment-card details.
See Business privacy for the detailed description of Business records, retention, account deletion, company ownership, offboarding and providers. The consumer-app sections below continue to apply to the consumer features you use.
Last updated: 20 October 2026
CalHop respects your privacy. This policy explains how information is accessed, collected, used, stored and shared when you use the CalHop mobile application, website and related services. Some features and data handling differ between Android and iOS; those differences are identified below.
1. INFORMATION WE COLLECT
Connected accounts
The individual CalHop app connects to your existing calendar accounts. CalHop Business separately offers registration using an individual work email and password, as described above. Depending on the connection you choose, CalHop processes account identifiers, email addresses, display names and authentication information needed to provide the service.
On Android, you can connect Google Calendar, Microsoft Outlook/Microsoft 365 or compatible HTTPS CalDAV accounts, including accounts managed by your employer. Optional Android reviewer access uses separate credentials provided by CalHop outside the app.
Calendar and appointment information
With your permission, CalHop accesses information from the calendars you select. This may include appointment titles, dates, times, locations, addresses, calendar identifiers and other event information needed to display appointments and distinguish physical destinations from online meetings. We use this information for calendar display, travel estimates, navigation and reminders.
Location information
With your permission, CalHop uses your device location as the starting point for travel estimates. This may be approximate or precise, depending on your device settings and the information available. Section 4 explains what is sent to route and navigation services.
Purchase, identifier and service information
Subscription services process purchase history, subscription status and generated customer or app identifiers. CalHop's subscription-management interface may also send interaction and event information to RevenueCat. Optional reviewer access processes the credentials and session information described in section 6.
Website and support information
The CalHop website is delivered using Cloudflare. Website requests may include your IP address, browser information, requested page, time and response status. Cloudflare processes request information to deliver, operate and protect the website, and sampled operational logs may be available to CalHop. The marketing pages do not install advertising trackers or visitor analytics scripts and do not set application cookies. The Business hub uses essential authentication cookies as described above and in Business privacy. Fonts and images are served with the website. External links, including app stores and social platforms, are subject to the destination service’s own privacy practices.
If you contact us by email, we receive the contact details, message and attachments you choose to provide. Website support links open your email application. Please avoid sending passwords, access tokens, full payment-card details or unnecessary private appointment information.
2. HOW WE USE INFORMATION
We use information to:
- - Operate CalHop and connect your selected calendars;
- - Display appointments and identify physical destinations;
- - Calculate estimated travel and leave-by times;
- - Provide requested reminders and open your chosen navigation service;
- - Check subscriptions, restore eligible purchases and manage Pro access;
- - Understand subscription and website usage;
- - Provide optional temporary reviewer access;
- - Respond to support enquiries and privacy requests; and
- - Maintain service reliability, prevent misuse and meet applicable legal obligations.
3. CALENDAR DATA AND AUTHENTICATION
CalHop accesses calendars when you connect a supported account or grant the relevant platform permission. You choose which connected calendars CalHop uses. Calendar information is used to provide CalHop's features and is not sold to advertisers.
Android connections use the calendar provider's services rather than Android's device-calendar database. CalDAV passwords or app passwords and Microsoft authentication tokens are kept in secure device storage. Google's Android authorisation service manages its own credentials. Authentication and calendar requests are sent over HTTPS to the provider you connect.
Calendar access on iOS depends on the supported connection and permissions you choose. Where device-calendar access is used, it is controlled through your device's permissions.
Use of Google, Microsoft and other calendar services is also subject to their applicable API requirements, privacy policies and account settings. Employer-managed accounts may be subject to your organisation's policies. You can disconnect accounts in CalHop and revoke access through the relevant provider where available.
4. LOCATION AND NAVIGATION DATA
CalHop uses location to estimate travel from your starting point to an appointment. You can control location permissions through your device settings. Denying access may limit travel estimates and related features.
On Android, location is used while CalHop is active. A route request sends your starting coordinates and the appointment's physical address or coordinates to Google Routes. It does not include the appointment title or notes, calendar credentials or CalHop's purchase customer identifier.
When you choose Navigate, the destination is passed to the selected navigation service. Android supports Google Maps and Waze. iOS supports Apple Maps, Google Maps and Waze. These independently operated services also receive ordinary network connection information and process information under their own terms and privacy policies.
5. NOTIFICATIONS AND REFRESHING INFORMATION
If you enable notifications, CalHop uses appointment and travel information to schedule requested alerts, including time-to-leave reminders. You can change notification permissions in your device settings. Appointment details may appear on your lock screen, depending on those settings.
Calendar and route information refresh while CalHop is active and when you return to Home. CalHop does not continuously monitor calendar changes or traffic while closed. Reopen Home after changing an appointment to update its travel estimate and scheduled reminder.
Android may delay reminders. Optional Alarms & reminders access can improve scheduling precision, but does not guarantee an alert or arrival time.
6. SUBSCRIPTIONS, PURCHASES AND REVIEWER ACCESS
Subscriptions and purchases
CalHop Pro purchases are processed by the Apple App Store or Google Play. RevenueCat provides subscription checking, eligible purchase restoration and subscription-management functionality. It receives purchase and subscription records, a generated customer identifier and interaction or event information from its native subscription-management interface. This information supports subscription functionality and analytics.
Calendar sign-in is separate from the generated purchase identity. CalHop does not receive or store your full payment-card details when the app store processes a purchase. Purchases do not automatically transfer between Apple and Google Play.
Optional Android reviewer access
If CalHop provides you with dedicated reviewer credentials, the app sends the reviewer username, password and its anonymous purchase identifier over HTTPS to CalHop's reviewer-access service on Google Cloud. This is used to verify access, manage a temporary Pro entitlement and protect the service from misuse.
The service uses a salted password verifier. It records session-token hashes, the associated purchase identifier, expiry information and the state of access operations. The entered raw password is not intentionally retained by the service. The app keeps its reviewer session token in secure device storage.
The reviewer-access service does not receive calendar-provider credentials, appointments, location or route data. Reviewer credentials are separate from your calendar account credentials and from any paid subscription.
7. THIRD-PARTY SERVICES
CalHop uses or interacts with:
- - Google, Microsoft and the CalDAV provider you select for calendar connections;
- - Google Routes for travel estimates;
- - Apple Maps, Google Maps and Waze for navigation, where supported;
- - Apple App Store, Google Play and RevenueCat for purchases and subscription services;
- - Google Cloud for the Android reviewer-access service; and
- - Cloudflare for website delivery, security and the Business service; Stripe for Business billing when available; and the CRM provider you authorise for Business connections.
The information sent to these services depends on the feature you use, as described in this policy. Their own privacy policies and terms may also apply.
8. DATA SHARING
We do not sell your personal information.
We disclose information to service providers where needed to operate CalHop, deliver requested features, process subscriptions, provide support or maintain security. Information may also be disclosed where required or permitted by applicable law.
RevenueCat provides subscription services, and Google Cloud provides infrastructure for reviewer access. Connected calendar, route, navigation and app-store services also process information under their own terms and privacy policies. Some independently operated services determine their own processing purposes and retention arrangements. Using a feature may send the information described in this policy, together with ordinary network connection information, to the relevant service.
9. DATA RETENTION AND DELETION
We retain information for as long as reasonably needed for the purpose for which it was collected, including providing the service, responding to support requests, meeting legal obligations, resolving disputes and maintaining security. Retention depends on the type of record and the service that holds it.
Local calendar connections
Some account metadata, selected-calendar settings and app preferences are stored on your device. Disconnecting a calendar account removes its local CalHop connection and saved credentials and, on Android, cancels its associated reminders. It does not delete the original calendar or account held by your calendar provider.
Remote records and subscriptions
Calendar providers, route and navigation services, app stores and RevenueCat retain information under their applicable arrangements. Disconnecting a calendar or uninstalling CalHop does not itself delete those remote records or cancel a subscription. Cancel app-store billing through the store that sold the subscription. A purchased Business web subscription is managed separately in the company billing portal; deleting a Business account does not automatically cancel company billing.
Reviewer records
Reviewer sessions last up to 24 hours. Signing out removes the app's reviewer session and requests revocation of the service-managed temporary Pro access. It does not cancel a paid subscription or erase RevenueCat purchase history.
Backend session records become eligible for automatic deletion seven days after session expiry. Automatic deletion is asynchronous and may occur after that eligibility time. Configured reviewer credentials, service logs and subscription-provider records are separate from these session records and follow their own retention arrangements.
Google Cloud may retain ordinary request metadata, such as IP addresses, user-agent information, timestamps and response status, for service operation and security. The reviewer-session deletion schedule does not apply to all logs or other providers' records.
Privacy requests
You can contact us using section 15 to request access, correction or deletion of personal information we control. We may need to verify your identity and identify the relevant records. Requests are assessed under applicable law; some records may need to be retained for legal, security, fraud-prevention or transaction purposes. We will explain any applicable limitation. Requests about information independently controlled by a calendar provider, app store or other service may also need to be made to that provider.
10. DATA SECURITY
We use reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These include encrypted network connections, secure device storage for supported credentials and reviewer tokens, and access controls for the reviewer service. No internet-connected service or storage system can guarantee absolute security.
11. YOUR CHOICES, RIGHTS AND COMPLAINTS
You can select or disconnect calendars, revoke provider permissions where available, and change location and notification permissions in your device settings. Disabling access may limit the associated feature. You can manage website storage and cookies through your browser settings.
Depending on applicable law, you may have rights to access, correct or request deletion of personal information. Use the contact details in section 15 to make a request or raise a privacy concern.
For a complaint, explain what happened and the outcome you are seeking. We will review the concern, seek any information needed to investigate and respond with our findings and proposed resolution. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints, or the relevant privacy regulator in your jurisdiction, where their jurisdiction applies.
12. CHILDREN'S PRIVACY
CalHop for Android is intended for adults aged 18 and over.
On other platforms, users must meet the minimum age required to independently consent to use the service in their jurisdiction. We do not knowingly collect personal information from children where legally required parental or guardian consent has not been obtained. Contact us if you believe a child has provided personal information in those circumstances.
13. INTERNATIONAL DATA PROCESSING
CalHop uses providers that operate internationally. Information may be processed or stored outside Australia, depending on the provider, feature and account arrangements involved. Connected calendar providers, app stores, RevenueCat, Google and Cloudflare describe their international processing in their own privacy information.
The CalHop reviewer-access service is deployed in Google Cloud's Sydney region. This does not mean all related support operations, logs or third-party subscription records are confined to Australia. Where applicable, we take reasonable steps to handle overseas disclosures in accordance with privacy requirements. You can contact us for further information about the providers relevant to your use of CalHop.
14. CHANGES TO THIS PRIVACY POLICY
We may update this policy as CalHop develops or legal and operational requirements change. The revised policy will be posted on our website with an updated effective date. We will provide any additional notice required by applicable law.
15. CONTACT US
For privacy enquiries, access, correction or deletion requests, and Android support:
For iOS support:
CalHop Support:
Please describe your request and provide a way for us to contact you. Do not send passwords, access tokens, full payment-card details or unnecessary private appointment information.